Equipment from the Hansa brand is inexpensive and functional. The brand positions itself as German. But production facilities are located in Poland. Learn more about the warranty on Hansa washing machines.
One year warranty from Hans
You can count on free troubleshooting for one year after sale. True, in order to get such an opportunity, the conditions must be met:
- Customer must present correctly filled warranty card. The absence of a sale date, model serial number, signature or seller’s stamp may constitute a refusal to provide services. If there is no date, the countdown will be from the date of manufacture. To avoid such problems, check the correctness of filling out the coupon, "without leaving the cash desk."
- The equipment must be delivered to the installation site in accordance with transportation rules. If something happens along the way, the buyer will be to blame.
The manufacturer also gives a guarantee for components - three months. Accessories are products that can be dismantled without the use of tools - for example, hoses. For new components installed both during warranty and paid repairs, they also give three month warranty.
Warranty Terms
In the interests of the buyer - immediately after buying a washing machine-automatic machine (CMA), read the instructions. If the user violates the operating rules set forth in it, he will have to pay for repairs from his pocket, even if the machine breaks before one year has passed.
When the device is removed from the warranty:
- At least one of the requirements specified in the instructions has been violated.
- The goods were damaged during transportation, installation or during use.
- The breakdown occurred due to overload in work. So, for example, household SMA cannot be used instead of professional analogues - in laundries, etc.
- Unauthorized changes made to the design.
- There is no serial or product number on the product. Or they cannot be taken apart.
- The failure occurred due to reasons beyond the control of the manufacturer. For example - natural disasters, power surges in the power grid, water pressure in the water supply system does not meet the standards, foreign objects get inside the machine, etc.
- Damage due to normal wear and tear - for example, a blown lamp or a clogged filter.
It turns out that only cases related to production are covered under the guarantee - the manufacturer will eliminate for free only breakdowns that have occurred through his fault. For example, due to poor-quality assembly or factory defects.
Hansa equipment installed life time - 10 years.
Where to go
If your AGR is less than a year, and components less than three months old, you should contact an authorized service center.Please note that if you turn to the first workshop that you encounter, contact a private master, or try to fix a breakdown yourself, you lose the right to free maintenance. You can find out the addresses of service centers in the annexes to the warranty card or directly on the Hansa official website.
On the company's website, users can find the address of the nearest service by entering the name of their city in the corresponding field. If you can’t find the right address, you can write to the manufacturer’s representatives. There is also feedback on the Hansa website - you can fill out the form and ask a question. For all issues related to the work of the AGR, you can call: tel. +7 (495) 721-36-61 / 62; fax +7 (495) 721-36-63.